Blue Diamond Movers LLC

A broker from NJ hired this company to do a relocation job from New Orleans to Chicago. I was quoted $1991 with a $300 discount. I put down $828 for deposit to secure the date of move and the fee was applied to the amount. I was charged up the yin Yang from stair fee, going over cubic feet, and insisted on the gratuity to be paid separately via Venmo along the stair fee in the amount of $550. The amount before the movers left was $1092. That includes the overage of cubic feet. Few days later, not only they offloaded my stuff at a storage unit in Chicago, they charged me a $800 fee for storage and redelivery. When I was quoted from the broker, the storage is free and the mover confirmed that as well. I tried to contact the agent, but the line was busy. I got an email with the final bill before delivery of $1892. I tried an email both broker and moving company. No luck. Yesterday, I finally spoke to someone and he insisted that I pay the whole amount before the delivery. I asked for guarantee and confirmation that it will be delivered on 10/1. He said that’s up to the dispatcher and can give me an ETA. I said that’s not acceptable. I said either deliver it on that day then I will pay you. He said no.

Move size: Studio Service cost: $3302

Blue Diamond Movers LLC (1) vs Blue Diamond Movers INC (2)

Below are details for each company. The numbers will correspond to either LLC (1) or INC (2). All details are public knowledge.

DOT Number:

1. 3219878

2. 3828829

Each company has a different number due to being two separate entities. Pictures attached.

MC Number:

1. None. Blue Diamond Movers LLC only operates in the state of GA therefore they do not have an MC number.

2. MC-1388171. Blue Diamond Movers INC can conduct business in ANY state. Pictures attached.

Address:

1. 1949 AMBER TRAIL, DULUTH, GA 30096. This is not a warehouse. Blue Diamond Movers LLC is a family-owned moving company.

2. 1230 TANEY STREET, KANSAS CITY, MO 64116. This is a warehouse - pictures are attached.

Point of Contact:

1. JanPaul Hernandez, Owner.

2. John Thomas Good and Jerry Whaley.

Phone Numbers:

1. 678-270-7387

2. 678-471-4581 ; 773-949-8492 ; 470-981-9729 ; 770-268-9822 ; 844-567-4407 ; and 888-610-2046. Blue Diamond Movers INC has several different phone numbers listed.

Website:

1. https://bluediamondmovers.com

2. https://bluediamondmover.com

Email Address:

1. bluediamondmovers@gmail.com

2. bluediamondmovers1@gmail.com ; bluediamond1@gmail.com ; customerservice@moving-services.net

News: The link below is regarding a customer who had a very similar experience to all the reviews listed below. Pictures attached.

https://weartv.com/news/local/louisiana-woman-claims-moving-company-stole-her-belongings-after-relocating-to-pensacola

PLEASE DO YOUR RESEARCH BEFORE BOOKING A MOVING COMPANY.

Blue Diamond Movers LLC does not conduct business with any brokers. Blue Diamond Movers LLC is a family-owned moving company with a handful of employees. Blue Diamond Movers LLC relies heavily on reviews and referrals. It has been almost a year since this whole ordeal began. Blue Diamond Movers LLC has done their best to try and assist the customers contacting them via phone and email, but they can only do so much. Blue Diamond Movers LLC urges any customer to report a moving scam using the link below. Blue Diamond Movers LLC is willing to cooperate and assist to the best of their ability.

***IF YOU DID NOT RECEIVE AN EMAIL DIRECTLY FROM BLUEDIAMONDMOVERS@GMAIL.COM CONTAINING AN ESTIMATE, INVOICE, OR CONTRACT AGREEMENT THEN YOU DID NOT BOOK WITH BLUE DIAMOND MOVERS LLC.***

https://www.fmcsa.dot.gov/protect-your-move/file-a-complaint

https://www.fbi.gov/how-we-can-help-you/scams-and-safety

https://www.oig.dot.gov/investigations/household-goods-moving-fraud

Thank you and have a wonderful day!

Move size: Studio Service cost: $100

I recently moved, I drove all my delicate stuff and I am so grateful for that they only had to move some boxes and my furniture. My tall dresser, new TV set, and my night stand where damaged and no one follow up with the claim the say they have insurance but they are not covered and no one calls you nor tries to help you. The driver was suspended and tried to helped me with the claim but no one was responsive. 1,000 damage, and no one took responsibility. They charge so much money and claim to be professionals, and they are not covered.

Move size: 1 Bedroom Home Service cost: $4000

AVIOD THIS "COMPANY" AT ALL COSTS!!!!!! I didn't hire these people, I went through a broker, never again. They delivered my items on a day my loading dock was closed, MANY of my items arrived damaged including a $2000 tv. They over charged me and packed items NOT on the inventory list, they hardly pick up, don't care for your concerns....I cannot say enough horrible things. Their "dispatcher" or "supervisor" is a joke and so unprofessional. I'm so happy I don't have to deal with these people now, they design this process so they have all the power and your things.

Move size: 1 Bedroom Home Service cost: $3800

Absolutely the worst service you WILL ever experience. I sincerely warn you to STAY AWAY FROM THIS COMPANY IF YOU VALUE ANY OF YOUR ITEMS AT ALL! Every person you speak to is a smart mouth disrespectful scammer! It's so bad that they rather change the name of the company time and time again rather than do anything to improve customer service. I honestly don't know how they have the audacity to operate as a company with such poor handling of folks personal property, customer service, etc. As I said, if you don't care about your things definitely use this company, if you don't want your items to get to you in piece then definitely use this company. They gave me a contract of $2,451 moving from GA to CA. I was told I wouldn't get my things unless I paid $3,200. OH! And they broke my 65' television and offered me $80. I can't tell you how to throw your money around but throwing it anywhere near this company would be a HUGE MISTAKE! HUGE! You will truly regret using this company. I know what you're thinking, it won't happen to me. Oh yes tf it will! We ALL can't be lying, right? I mean all of us in different parts of the country telling the same lie about the same company? All of us having the exact same experience? Nahhh. Don't say we didn't try to warn you. #STAYAWAY

Move size: 2 Bedroom Home Service cost: $3200

Blue Diamond was contracted by the broker I had hired for an out of state move. From the moment they arrived for pick up of my items, to drop off, was the worst experience. Drivers were very unprofessional and expected a very large tip. Paperwork was not accurate of what was agreed upon with broker. Office staff was rude and would not respond to my voicemails or emails. The icing on the cake was a majority of my items were ruined and/or severely damaged. From reading other reviews, I don't know if I was treated poorly due to this being a contract situation. Either way, I should have been treated with respect like I was a direct customer of Blue Diamond. Would not consider this company in the future and would not recommend.

Move size: 1 Bedroom Home Service cost: $2500